|
|
Resume
60 Second Video Profile
Professional Summary
People-first Engineering Leader with 10+ years successfully building, scaling and leading high-performing software engineering and platform teams in SaaS, telecommunications and health-tech. Proven ability to transform DevOps culture, accelerate delivery from months to days, and deliver multi-million-dollar cloud integration platforms while growing happy, autonomous teams.
Expert at bridging the gap between strategy and execution - hiring, coaching and retaining top talent, establishing engineering excellence, and driving measurable business outcomes.
Professional Experience
Principal Software Engineer - Engineering
Unleashed Software (Global Inventory SaaS), Auckland, NZ
Jul 2021 to present
- Lead engineering excellence initiatives across multiple squads, establishing best-practice architecture, CI/CD pipelines and operational standards for a rapidly growing ERP platform.
- Mentor and grow senior engineers; introduced engineering career ladder and regular 1:1s resulting in 95%+ team retention.
- Own technical strategy and roadmap alignment for core product and partner integrations serving customers in 20+ countries.
Principal Engineer - Digital Operations
2degrees (New Zealand's 3rd largest telco), Auckland, NZ
Aug 2020 to Jun 2021
- Provided technical leadership for solution architecture and delivery of customer-facing digital platforms (mobile, web, APIs).
- Championed shift from project to product operating model; reduced release cycles from 12 weeks to <2 weeks.
- Drove adoption of observability (Splunk/Grafana) and infrastructure-as-code (Ansible/Terraform).
DevOps Manager - Technology Operations
2degrees, Auckland, NZ
Sep 2018 to Jul 2020
- Built and led a 5-person DevOps practice and Cloud Centre of Excellence supporting 100+ engineers across Digital, Billing and Network domains.
- Migrated 80% of workloads to AWS & Azure; reduced monthly cloud spend by 18% while improving availability to 99.99%.
- Cut go-to-market time from months to weeks through automated pipelines, immutable infrastructure and zero-downtime deployment patterns.
- Established incident management, on-call rotation and blameless post-mortems - reduced MTTR by 60%.
Development Team Lead - Platform Development
Orion Health (Global Healthcare Integration Platform), Auckland, NZ
Apr 2014 to May 2018
- Grew and led teams of 4-8 engineers delivering FHIR APIs, HL7 integrations and federated health-record sharing (XDS.b, XUA) for US and APAC health systems.
- Reduced environment provisioning from 4 person-weeks to 16 person-hours via AWS automation and immutable server baselines.
- Coached teams on Scrum & Kanban; achieved consistent velocity improvement of 25-40% quarter-on-quarter.
- Directly contributed to winning multi-year US enterprise contracts through technical leadership on NwHIN and NextGate EMPI integrations.
Technical Leadership & Tools
Leadership: Hiring & onboarding, career development frameworks, engineering KPIs, OKRs, Agile coaching (ICP-ATF), ScrumMaster
Cloud & Platforms: AWS (certified Cloud Practitioner), Azure, Terraform, Ansible, Puppet
Delivery & Ops: CI/CD (Jenkins, Bamboo, Bitbucket Pipelines), observability (Splunk, Grafana, Prometheus), incident management
Languages & Standards: Java, PHP, OpenAPI/Swagger, FHIR, HL7, SQL
Education & Certifications
- Bachelor of Science, Computer Science - Curtin University, Western Australia (1998)
- AWS Certified Cloud Practitioner (2020)
- ICAgile Certified Professional - Agile Team Facilitation (ICP-ATF)
- Certified ScrumMaster (Scrum Alliance)
- 6 Sigma Blue Belt
Languages
English (native), Mandarin, Cantonese, Bahasa Malaysia
Interests
Low-level systems, financial independence, travel, animal welfare & conservation
Cover Letter
![[Counter]](/cgi-sys/Count.cgi?df=loketyco_resume.dat|display=Counter|ft=1|md=5|frgb=0;0;0|dd=D "[Counter]")
|
